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Interview with A&C Transcriptionist

Friday, April 24th, 2020 | Uncategorized | No Comments

One of our long-term transcriptionists Cheryal Holden, was gracious enough to agree to a little interview about why she chose A&C Transcription, Inc. and her experience with the company and our leadership. Here is a little insight into her life and career with A&C Transcription, Inc.

When did you come to work for Angela at A&C Transcription, Inc.?  

I had been working for another transcription company in Washington State that had closed down at the end of 2013 due to EMR.  

I found Angela through another transcriptionist on a Facebook transcription page.  After a phone interview, she asked me to come on board, and I did.  I started working for Angela at Preferred Transcription in the beginning of 2014.  

In September of 2014, when Angela made the decision to create A&C Transcription, Inc., I asked to be part of her team, and she agreed to bring me on board.  

Were you seeking Medical, Legal and General transcription work, or just one genre?  

In the beginning, I was just seeking Medical transcription work.  

Where you offered all three?    

As Angela’s business has been expanding, she has offered all three to me.  

What made you choose working for Angela at A&C Transcription, Inc?  

When Angela chose to leave Preferred Transcription and create A&C Transcription, Inc., there was a void in the leadership with Preferred Transcription. In my opinion, when you have people from all over the United States working for you, you really need to stay in contact with them on a daily basis, and Preferred Transcription started lacking that contact.  

I remember asking Angela if she would have room for me in her new company, and she was willing to take me on if I was willing to hang in with her while she grew.  I have never regretted a single day of it. 

What made her company standout to you above all others? 

Angela is a hands-on person.  There is not a single aspect of her business that she is not involved in.  Every new client that she gets, she becomes familiar with how the client wants the work done before she ever farms the work out to any of the transcriptionists that contract from her.  

What about Angela do you like the most?  Is she fair, a team player even though she’s the “boss,” easy to subcontract for, hard to subcontract for, etc?  

Angela is not afraid of hard work, she is not afraid of new challenges, and she is not afraid of pushing you to the limits if she sees potential in you.  She is very patient with you while you are in the training process.  She is very fair when assigning out jobs.  Angela has never asked me to do anything that she has not already tackled herself.  

How would you describe, in your own words, Angela is to subcontract for?  

In the beginning, I was very unsure about myself, but Angela seen something in me and tapped into that.  I find Angela very easy to subcontract for.  

What does Angela expect from an independent contractor?  

She does not expect me to be at my computer 24/7.  She does expect me to be available on the days that I originally contracted for, and if I cannot be available, then I try to make it up by working on weekends.  On days that I have other commitments, such as doctor appointments, she does her very best to work around that for me.  

How strict is Angela with the learning curve per client for a new subcontractor?  Does she train you, and is it a rigorous process?  And how does that process work?  Does she pay you while training?  And, if so, how does that work, without giving any actual rates?  

That first question is a loaded question.  Angela is very strict regarding the learning curve per client for a new subcontractor. In this type of business, you learn right from the start that each and every client has their own preference of how they want things to be done.  Client preference is the cornerstone of all work, whether it be Medical, Legal, or General transcribing.  If she was not strict in this area, work becomes haphazard, clients become unsatisfied, and jobs are lost.  

Angela does train each IC that works for her, the training is a very rigorous process, and she does pay you while training.  

Angela will start out your training with one client.  She will send you all the basic information that you need to know and client specs.  She will send you all sort of tips and helpful advice to get set up.  I have learned it is always best to follow all of her tips from the very beginning.  She will assign you a job with a due date.  She will proof your work and send you back feedback, tips, advice, suggestions, and whatever else she can think of to help you improve on the next job.  

She has several different pay scales that she uses.  The first one is for all first-time jobs; this is the “proofing” period.  Whether you are a new IC or have been with her for several years, new client jobs are always proofed by Angela.  Once she is confident that your work is meeting the standards of the client, you get released, and the pay is increased.  Most of Angela’s clients have different pay rates depending on the type of work, and Angela passes those different pay rates on to her ICs. Angela has invoices already created that she supplies to the ICs, which reflect each client and their rates of pay. 

Does Angela expect mediocre or the best work from her independent contractors?    And if you chose “the best work,” what does that mean to you, and why do you think she expects the best?  

Angela expects the best quality of work from all ICs.  In Medical, this is vital because you are dealing with people’s medical charts, mistakes can be costly.  

In General, this is vital because you may be talking about research articles published in books or magazines.  Interviews being done for research purposes.  This list is endless.  

In Legal, it is vital to accurately get down exactly what is being said so that down the road when transcripts are read, they are not misinterpreted due to bad transcribing.  

Mediocre work will cause you to lose clients.  Angela understands that we are not perfect and will make mistakes, but she does expect our very best work.  Our very best reflects on the type of person we are, reflects on the type of person she is, as well as her company, and reflects on the client.  

Does Angela expect her subcontractors to treat their position with her as a hobby or part- or full-time endeavor?   

Full-time endeavor.  Whether you are contracted as part-time or full-time, while working on a job for Angela, she expects a full-time endeavor out of you. Transcribing, in my opinion, could never be classified as a hobby.  Full-time attention needs to be given to the work; otherwise costly mistakes are made. 

If you were trying to obtain clients for A&C Transcription, Inc., what would you tell a potential client about Angela and A&C Transcription, Inc.?   

Angela takes a lot of pride in the work that she delivers back to clients and expects the very best out of her ICs.  She is willing to tackle anything that comes her way, and she will tackle it before assigning it out to the ICs.  She does her very best to meet all deadlines of her clients. Angela passes all feedback from clients on to her ICs to help maintain the quality of work that is being done.  

Tell us anything else you’d like to say about Angela and A&C Transcription, Inc.

When I first started working for Angela, I was still fairly new to the world of transcribing. She was willing to give me a chance when most people wanted you to have five years of experience, I barely had one year.  

When she formed A&C Transcription, Inc., she was willing to take me with her.  Work was rather scarce at the time, but she shared all that she could with me.  

When she got requests for General Transcription, I remember being terrified to venture out of the Medical, but she convinced me I would do just fine, so I ventured out. 

When Legal transcription came into the picture, I really did not want to do that.  After many conversations with Angela, I finally decided to attempt the Legal portion of transcription and have not regretted a moment of it.  She passed on all her knowledge and training to me.  

She is a tough “boss,” but I do believe you have to be if you expect to put out quality work.  I know of some very dumb mistakes that I have made in the past, she has had to point them out to me, and then we move on from there.  She never gives up on an IC, and that, in my opinion, makes her an excellent person to work for.  

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Contact Us

A & C Transcription, Inc.
Luttrell, TN

angie@actranscriptions.com (865) 387-2194 - Main (865) 992-6055 - Office
Testimonials
A & C Transcription, Inc.
“Angela has been doing my office dictation for over 10 years. I have found her services to be excellent. The quality of the transcription has been very good indeed, and is returned in a timely fashion. And she has been very good to work with from the standpoint of my office staff. I appreciate her services and will continue to use them.”
– David B. Reath, M.D. – ASPS Member Surgeon, Knoxville, TN
A & C Transcription, Inc.
“Angela has been doing my office dictation for over 10 years. I have found her services to be excellent. The quality of the transcription has been very good indeed, and is returned in a timely fashion. And she has been very good to work with from the standpoint of my office staff. I appreciate her services and will continue to use them.”
– David B. Reath, M.D. – ASPS Member Surgeon, Knoxville, TN
A & C Transcription, Inc.
“My experiences with A & C Transcription, Inc. have been very positive. The work is done quickly and efficiently in the utmost professional manner. I will work with them each time that my research requires transcription. I feel most fortunate to have been introduced to this company by a colleague. I can always count on a job well done!”
– Blanche O’Bannon, Professor Educational Technology, University of Tennessee, Knoxville, TN
A & C Transcription, Inc.
“I trust Angela’s HIPPA compliance and she has always been perfectly prompt and reliable for all the 12 + years we have been together.”
– Paul A. Hatcher, M.D., F.A.C.S. – Urology and Urologic Surgery, P.C. – Knoxville, TN
A & C Transcription, Inc.
"A & C Transcription, Inc. has served University Eye for over a year now, providing fast turnaround and on-demand assistance with backlog dictation, while providing accurate and thorough documentation. A & C Transcription currently utilizes a Microsoft platform allowing our files and documents to be uploaded and retrieved electronically via Sharepoint while maintaining HIPPA compliance in a secure environment. We plan on continuing our relationship with A & C Transcription as a valued business partner."
- Janet Gryder, CPC, CCC - Operations Manager - University Eye Surgeons - Knoxville, TN
A & C Transcription, Inc.
"Our four doctor practice has used A & C Transcription, Inc. for over 15 years. We actually switched to another company for a brief period thinking we would have better service. We promptly returned to Angie and her crew once better technology was in place because the other company could not keep up with our high volume. Angie can take care of STAT requests when necessary and she is always pleasant to work with. I highly recommend her for accurate, prompt transcription service!"
- Susan M. Weeks, PMAC - Practice Manager - Sandberg Foot Health Center, P.C. - Knoxville, TN

A & C Transcription, Inc.
"I have worked with Angela for eight years and she has always been responsive, professional, quick, and a joy to work with! I highly recommend A&C Transcription!"
Laura Madden - Assistant Professor at East Carolina University - Greenville, NC
A & C Transcription, Inc.
"I have only been working with A&C Transcription, Inc. for a short time now, but the professionalism, experience, and reliability of this company is invaluable.  They are so incredibly easy to contact and to work with, which makes me breathe a lot easier when I'm swamped with work and know I need some help.  I am so thankful for having been referred to this agency."
- Tricia Gregory, Court Reporter in Louisiana
A & C Transcription, Inc.
"I was on the verge of giving up court reporting because I could not find a typist that I could depend on and do a good job for me.  I truly was on the brink of giving it all up.  And then by the grace of God, I found Angela and her company, A&C Transcription.  She has turned my world of court reporting completely around.  She is the most accurate and dependable typist I have had the pleasure of working with in years.  I no longer stress over getting a job out, even if it's overnight, because I just make a phone call to Angela and the job is taken care of.  I've cut my proofreading time down because she and her typists are very accurate and take the same pride in their work as I do.  I highly, highly recommend A&C Transcription.  She is truly, truly a professional and someone you can depend on to be there for you and do an excellent job."
-Dorthy Gros- Court Reporter at Associated Court Reporters - New Orleans, LA
A & C Transcription, Inc.
"Angela and her team at A & C Transcription are an absolute blessing!!  Angela is so lovely to work with, and I'm utterly impressed with her care and attention to details.  A & C's professionalism is unmatched.  They take the time to learn my specifications and deliver as promised, not only meeting, but exceeding my expectations.  I truly could not be more pleased.  Angela and A & C Transcription have enriched my life as a court reporter beyond words.  In this field, it is extremely important to partner with people who are trustworthy with your work and consistent with their performance.  It is such a relief to know that the work is being done...and it's being done right with A & C.  Thank you a thousand times over, Angela, and God Bless!!"
Angie Russell, LCR, Tennessee
A & C Transcription, Inc.
"Angela is always very accommodating.  I've sprung many rush jobs on her, and she has always come through for me.  I'm sure she has many clients, but she makes you feel as though you are her only one.  She is very meticulous about her work product.  I would highly recommend her."
Lori Sanders- Wiggins, CCR
A & C Transcription, Inc.
"I am a veterinarian and have always struggled keeping up on medical records.  After several years of trying medical dictation software and different transcription services, I came across A&C Transcription, Inc.  Angela and her team far surpass all previous experiences.  They practice what they preach in providing high quality, friendly, and reliable service.  Several months ago, I was having some technical difficulties receiving transcriptions.  Angela readily helped solve the problem despite the fact that it wasn't her problem.  Additionally, she implemented a check system to alert me to a recurrence.  Thank you A&C Transcription!"

 
- Eleanor Jenson -  Brookside Animal Hospital - Ogden, Utah
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